Getting 403 error for non-WordPress site on same server with Wordfence installed

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Hi all,
I installed Wordfence on the WordPress sites we host, but now another client is getting a 403 error trying to put a folder in their media area. It’s a Wordfence message and says:

“403 Forbidden

A potentially unsafe operation has been detected in your request to this site.

Generated by Wordfence at Mon, 24 Jul 2017 21:40:34 GMT.
Your computer’s time: Mon, 24 Jul 2017 21:40:46 GMT.”

I want this client to be able to add folders to their media area. What do I do to fix this?

Thanks