thanks for your response aspasa - I am not looking for someone to advise on a new host , I am actually looking for an answer from Wordfence. I was going to upgrade to the paid section, but I cannot find any compelling reasons of yet, to do this. The service is non-existent.
My reasons being:
9,550 failed log in attempts in a six hour period.
The amount of Spam on my site - and when I google search - I see this spam
None, whatsoever communication to answer my questions about what has happened or any links to send me in the right direction to see what is going on or to help me out
I am baffled - can someone remind me why Wordfence is so great?
Yes, I am annoyed and getting a little more vocal now, but when I read about people who have had 50 log in attempts - I have to laugh. You read that correctly above that was 9 THOUSAND, five hundred and fifty attempts. This is not an exaggeration - I had to delete each and every email alert from my iphone, one at a time.
Since then I am unable to access the BLOCKED IP's on Wordfence, I get a blank page and from what I have gleaned on the net, others have had this problem too - this was since 28th July, so why not own up and say and then I can move on to trying to get this sorted.
In the meantime, I have continual spam, and can't block them. Is it just me?
I will be the squeaky door until I get a response from someone, anyone!
My latest failed scan read : Call to Wordfence API to resolve IPs failed: WordFence API error: Wordfence is currently experiencing high load and is giving priority to paid customers.
Is this a message for me to pay but I still am flabbergasted as to why I should at this point, if I can't get any response or support. I don't find a compelling reason to pay yet.
When I use or buy a product, the support and customer service is a huge factor.
off my soap box for the time being......