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CAPTCHA was not done correctly.

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I have enabled reCAPTCHA on the login and user registration pages. My customer is having trouble placing an order. After multiple attempts to place the order, he keeps getting a message that the CAPTCHA was not done correctly.

The WordFence Captcha has had 44 results with a 0.9 score. The threshold is currently set at 0.5.

What can be the issue? Should the threshold be made lower


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