Hi
Sorry you are having issues with the plugin. Let's see if we can help. I understand people that try to login , guessing at usernames, can be a pain. I have several sites I manage and one gets about 600+ attempts every day! (side note: the usernames I see used can be pretty amusing at times) To say it's annoying is a vast understatement.
I'm not sure without looking at your settings why its not blocking that country or ip. I know country blocking comes with this warning at the bottom : Note that we use an IP to country database that is 99.5% accurate to identify which country a visitor is from so I guess that could account for that part but it seems doubtful. There is a setting on the options page to disable config caching that you might try but I'm not sure if that will help or not. Can you try that? If it doesn't work then I'll give you an email and perhaps you can set up and account for us to look.
I wanted to take a second and address a comment you made in the first post about us not taking a ticket generated from a woman seriously. We like to think of our company as diverse and the users of our product diverse as well. I think you will notice if you looked here that we have customers from all walks of life, nationalities, and genders. We treat everyone with respect and strive to exceed customer expectations when it comes to service. Please don't think that your ticket is not being addressed because of something like that. I'm sure, if anything, it's merely because it is the weekend. I handle the forums here but I know the people that are on staff for the tickets. Someone will be on it soon, I'm sure.
Let me know if config caching doesn't work and I'll give you the email so I can look at the settings for anything else.
Thanks!
tim