Cannot activate 2FA on my account

Replies: 2

I’ve made numerous attempts to activate 2FA on my account and encountered the same error message each time. Here are the steps I followed:

1. I scan the QR code on the 2FA setup page using the Google Authenticator app on my phone
2. A Wordfence listing is added to my authenticator app and I enter this code into the box on the 2FA setup page that says “Enter the code from your authenticator app below to verify and activate two-factor authentication for this account.”
3. I click the activate button
4. I get this error message: “The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.”

I’ve troubleshooted all of the obvious issues I could think of, for example, verifying that the time on my device and the server are correct, entering the code as quickly as possible after it’s refreshed to make sure it’s not somehow expiring before I click the activate button, triple checking that I’m entering the code correctly, deleting the Wordfence entry in my authenticator app and restarting the setup process, letting codes refresh after I get the error message and trying several of them in a row. At this point, I have tried the setup process many times over the past year and have always encountered the same issue. Everyone else who has an account on my WordPress site has been able to successfully set up 2FA without encountering this issue.