I filed a ticket on the WordFence site about 12 hours ago and heard nothing. It is troubling as I do not know if the protection is even doing anything which is why I bought the product in the first place. I suppose; had I not paid for anything, I would have no gripe. When you pay money, though and at the height of a Global WordPress hacking barrage, one kind of would like at least an answer explaining what the @#%$ is going on.
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